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Frequently Asked Questions

General FAQs

Do your prices include VAT?  

Yes all of our prices are inclusive of VAT. 

How much do you charge for delivery? 

Each item has a different delivery charge, but most small items are charged at £3.99 and most large items are charged at £5.99 for UK Mainland. Once you add your items to your basket, the delivery charge that is applicable to your order will be shown. Delivery is charged at £10.50 for non UK mainland postcodes, including Northern Ireland, Republic of Ireland, Jersey, Guernsey, Isle of Man, Scottish Highlands and Islands. We regret we do not ship internationally.    

FAQs From Groupon Customers

How do I redeem my voucher?

You can find detailed instructions on how to redeem your voucher here

When can I expect my delivery?

Delivery times for special voucher deals will vary according to each specific deal, but are usually 10 working days from the date of dispatch. Please consultant the Groupon deal page for information on the delivery timings for your order. We will always email you when your order has been shipped. Please allow up to 5 working days for your order to arrive after the date of dispatch. If after this time, you have still not received your order, please email us on sales@ebeez.co.uk, and we will trace the whereabouts of your order.

What if I haven't received my order?

We will always email you when your order has been shipped. Please allow up to 5 working days for your order to arrive after the date of despatch. If after this time, you have still not received your order, please email us on sales@ebeez.co.uk, and we will try to trace the whereabouts of your order.